Terms of service

OVERVIEW

Welcome to cadranmei! In these Terms, “we”, “us” and “our” refer to cadranmei. cadranmei operates this shop and website, together with all associated information, content, features, tools, products and services, to offer you, our customer, a curated shopping experience (the “Services”). Our store runs on Shopify, enabling us to make the Services available to you.

The following terms and conditions, together with the policies referenced in them (the “Terms of Service” or “Terms”), set out your rights and obligations when using the Services.

Please review these Terms carefully. They contain important information about your legal rights, including warranty exclusions and limits on liability.

By visiting, using or interacting with the Services, you accept these Terms and our Privacy Policy. If you do not accept either, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you have reached the age of majority in your state or province of residence and that you consent to your minor dependants using the Services on devices that you own, purchase or manage.

When using the Services, including browsing our online stores or purchasing our products and services, you may be asked to provide information such as your email address and billing, payment and delivery details. You confirm that everything you submit is accurate, current and complete, and that you have the necessary rights to provide it.

You alone are responsible for keeping your login details secure and for all activity on your account. You must not transfer, sell, assign or license your account to anyone else.

SECTION 2 – OUR PRODUCTS

We make every effort to present our products and services accurately in our online stores. However, product colours and appearance may differ from what you see on your screen because of your device type, settings or configuration.

We do not guarantee that the appearance or quality of purchased products or services will meet your expectations or exactly match the images and representations in our online stores.

We may change product descriptions at any time, without prior notice and at our sole discretion. We also reserve the right to discontinue any product and to limit the quantities offered to particular individuals, geographical regions or jurisdictions on a case-by-case basis.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase. cadranmei may accept or reject your order for any reason at its discretion. Acceptance occurs only when cadranmei confirms it. Your payment must be received and processed before your order can be accepted.

Please check your order carefully before submitting it, as cadranmei may be unable to accommodate cancellation requests once an order has been accepted. If we reject, amend or cancel an order, we will try to notify you using the email address, billing address or telephone number provided with the order.

Returns and exchanges are governed exclusively by our Cancellation and Returns Policy.

You represent and warrant that your purchases are intended for personal or household use, rather than commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change without advance notice. The applicable price is the price in effect when you submit your order, as shown in your order confirmation email. Unless expressly stated otherwise, listed prices exclude taxes, delivery charges, handling fees, customs duties and import charges.

Prices in our online stores may differ from those in our physical stores or in online and other stores operated by third parties. From time to time, we may run promotions affecting prices that are subject to separate terms. If those promotional terms conflict with these Terms, the promotional terms take precedence.

You agree to supply accurate, complete and current purchase, payment and account information for every purchase. You also agree to promptly update your account and other details, including your email address, credit card numbers and expiry dates, so that we can complete transactions and contact you when necessary.

You represent and warrant that: (i) the credit card details you provide are truthful, accurate and complete; (ii) you are properly authorised to use that card for the purchase; (iii) your card provider will honour the charges you incur; and (iv) you will pay those charges at the stated prices, including delivery, handling and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We accept no liability for shipping or delivery delays. Delivery times are estimates and are not guaranteed. We are not responsible for delays resulting from carriers, customs clearance or circumstances beyond our control. Ownership and the risk of loss pass to you when we hand the goods to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, belong to cadranmei, its affiliated companies or its licensors. They are protected by United States and foreign patent, copyright and other intellectual property laws.

These Terms allow you to use the Services only for personal, non-commercial purposes. Without our prior written approval, you must not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store or transmit material from the Services, or create derivative works from it.

Except where expressly stated, these Terms do not grant, and must not be interpreted as granting, any licence or other right under a patent, trademark, copyright or other intellectual property belonging to cadranmei, Shopify or a third party. Unauthorised use may infringe federal or state intellectual property laws. cadranmei reserves every right not expressly granted.

The cadranmei names, logos, product and service names, designs and slogans are trademarks of cadranmei, its affiliates or its licensors. You may not use them without cadranmei’s prior written permission. Shopify’s name, logo, product and service names, designs and slogans are Shopify trademarks. Other names, logos, product and service names, designs and slogans appearing in the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

The Services may give you access to customer tools supplied by third parties. We do not supervise these tools and have no control over or input into them.

You acknowledge and accept that access to these tools is supplied on an “as is” and “as available” basis, without representations, warranties, conditions or endorsement of any kind. We accept no liability for loss or damage arising from or connected with your use of optional third-party tools.

You use any optional tools available through the website entirely at your own discretion and risk. You should familiarise yourself with, and accept, the terms under which the relevant third party supplies them.

We may introduce additional features through the Services, including new tools and resources. These will also form part of the Services and be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include materials and hyperlinks to websites supplied or operated by third parties, including embedded third-party features. We are not responsible for reviewing or assessing the content or accuracy of third-party materials or websites you access. Leaving the Services to access them is at your own risk.

We accept no liability for damage connected with your access to external websites or your purchase or use of products, services, resources or content available through them. Before entering into a transaction, carefully review the third party’s policies and practices and ensure that you understand them. Direct complaints, claims, concerns and questions about third-party products or services to the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or changed.]

cadranmei runs on Shopify, which allows us to provide the Services. However, all purchases and sales in our store take place directly with cadranmei.

By using the Services, you acknowledge that Shopify has no responsibility for any aspect of a sale between you and cadranmei, including injury, damage or loss arising from purchased products or services. You expressly release Shopify and its affiliated companies from all claims, damages and liabilities arising from or relating to your purchases and transactions with cadranmei.

SECTION 10 – PRIVACY POLICY

Personal data collected by us through the Services is governed by our Privacy Policy. Certain personal data may also be governed by Shopify’s Privacy Policy. By using the Services, you confirm that you have read these policies.

As the host of the Services, Shopify collects and processes personal data about your access to and use of them in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third-party providers, who may be located outside your country of residence, for the purpose of delivering services to you.

Our Privacy Policy explains further how cadranmei, Shopify and our partners use your personal data.

SECTION 11 – FEEDBACK

If you send, upload, publish, email or otherwise submit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you give us a perpetual, worldwide, sublicensable and royalty-free licence to use, copy, modify, publish, distribute and display it in any medium for any purpose, including commercial purposes.

For example, we may exercise these rights to operate, deliver, assess, expand, improve and promote the Services, and to fulfil our obligations and exercise our rights under these Terms.

You also confirm that: (i) you own or hold all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting it; and (iii) it complies with these Terms. We have no obligation to keep Feedback confidential, compensate you for it or respond to it.

We may monitor, edit or remove Feedback that we consider, at our sole discretion, unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes someone’s intellectual property or breaches these Terms. We are not obliged to do so.

You agree that your Feedback will not infringe third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. It must not contain defamatory, unlawful, abusive or obscene statements, or viruses or other malware capable of affecting the operation of the Services or a related website.

You must not submit Feedback using a false email address, impersonate another person or otherwise mislead us or third parties about its origin. You alone are responsible for your Feedback and its accuracy. We accept no responsibility or liability for Feedback published by you or by others.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Information in the Services may occasionally contain typographical errors, inaccuracies or omissions concerning product descriptions, prices, promotions, offers, delivery charges, transit times or availability.

We may correct these errors, inaccuracies or omissions, amend or update information, or cancel orders where information is inaccurate, at any time and without advance notice, including after you have submitted an order.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You must not access or use them, directly or indirectly:

(a) for unlawful or malicious purposes;

(b) to breach international, federal, provincial, state or local regulations, rules, laws or ordinances;

(c) to infringe our intellectual property rights or those of another party;

(d) to harass, abuse, insult, injure, defame, disparage or intimidate our employees or any other person;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms;

(g) to send or arrange the sending of advertising or promotional material, including junk mail, chain letters, spam or similar unsolicited communications;

(h) to impersonate, or attempt to impersonate, another person or entity; or

(i) to engage in conduct that restricts or interferes with another person’s use or enjoyment of the Services, or that we consider capable of harming cadranmei, Shopify or users of the Services, or exposing them to liability.

You further agree not to:

(a) upload or transmit viruses or other malicious code that is or could be used to affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any part of the Services;

(c) collect or track other people’s personal data;

(d) misuse the Services for spam, phishing, pharming or pretexting;

(e) use robots, spiders, scraping tools, data collection or extraction tools, automatic devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or

(f) interfere with, bypass or manipulate security or authorisation features, robot exclusion headers or other measures used to restrict access to the Services.

If we determine that you have breached any part of these Terms, we may suspend, disable or terminate your account at any time without prior notice.

SECTION 14 – AGENTS

14.1 This section (the “Agent Terms”) applies whenever you use, permit, enable or cause an Agent to access, use or interact with the Services. An “Agent” is software or a service that acts autonomously or semi-autonomously on behalf of, or under instructions from, a person or entity, and that may run on someone’s behalf or using their device without direct supervision.

14.2 An Agent may access, use or interact with the Services only if it identifies itself at all times and complies strictly with Section 14.4 below. An Agent must not access, use or interact with any Service after we have instructed it to stop doing so.

14.3 We may restrict whether and how Agents access, use or interact with the Services, including through technical measures.

14.4 Agents must comply with the following requirements:

(i) Every HTTP/HTTPS request must identify itself as originating from an Agent and disclose the Agent’s name by including “Agent/[Agent name]” in the request’s User-Agent string.

(ii) Agents must not conceal or obscure that access, use or interaction originates from an Agent, including by imitating human behaviour or interaction patterns, or by completing or bypassing CAPTCHAs or other measures intended to distinguish computer use from human use.

(iii) Agents must answer truthfully when asked questions or given prompts intended to determine whether an interaction originates from a human or a computer.

(iv) Agents must not circumvent or otherwise avoid measures designed to prevent, restrict, modify or control whether and how they access, use or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION

At our sole discretion, we may end this agreement or your access to all or part of the Services at any time without advance notice. You remain responsible for paying all amounts due up to and including the termination date.

The sections concerning Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law and Privacy Policy continue to apply after termination, together with any other provisions intended by their nature to survive it.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information supplied through the Services is intended solely for general informational purposes. We give no assurance that it is accurate, complete or useful. You rely on it entirely at your own risk. We disclaim responsibility and liability arising from reliance on such material by you, other visitors or anyone else who becomes aware of its contents.

UNLESS CADRANMEI EXPRESSLY STATES OTHERWISE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE MADE AVAILABLE FOR YOUR USE ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE PROVIDED, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

WE DO NOT PROMISE OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERRORS. SOME JURISDICTIONS RESTRICT OR PROHIBIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES. THESE EXCLUSIONS MAY THEREFORE NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT ALLOWED BY LAW, CADRANMEI, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR INJURY, LOSS, CLAIMS OR DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS AND SIMILAR DAMAGES, WHETHER CLAIMED UNDER CONTRACT, TORT INCLUDING NEGLIGENCE, OR STRICT LIABILITY, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THEM.

THIS LIMITATION ALSO APPLIES TO ANY OTHER CLAIM CONNECTED IN ANY WAY WITH YOUR USE OF THE SERVICES OR A PRODUCT, INCLUDING ERRORS OR OMISSIONS IN CONTENT AND LOSS OR DAMAGE RESULTING FROM USE OF THE SERVICES OR ANY CONTENT OR PRODUCTS PUBLISHED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THEM, EVEN WHERE THE POSSIBILITY OF SUCH DAMAGE HAS BEEN COMMUNICATED.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless cadranmei, Shopify and our affiliated companies, partners, officers, directors, employees, agents, contractors, licensors and service providers against losses, damages, liabilities and claims, including reasonable legal fees, payable to third parties arising from or connected with:

(1) your breach of these Terms or documents incorporated into them by reference;

(2) your breach of applicable law or a third party’s rights; or

(3) your access to and use of the Services.

We will inform you of any claim subject to indemnification. A delay in notifying you does not release you from your obligations unless it materially prejudices you.

We may control the defence and settlement of the claim at your expense, including selecting legal counsel. However, we will not settle a claim that imposes non-financial obligations on you without your consent, which must not be unreasonably withheld. You agree to cooperate in defending indemnified claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found unlawful, invalid or unenforceable, it will remain enforceable to the greatest extent permitted by applicable law. Any unenforceable portion will be treated as separate from these Terms. Such a finding does not affect the validity or enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules we publish on this website or in connection with the Services, constitute the complete agreement and understanding between you and us concerning your use of the Services. They replace all previous or contemporaneous agreements, communications and proposals, whether spoken or written, including earlier versions of these Terms.

Any ambiguity in interpreting these Terms must not be construed against the party that drafted them.

SECTION 21 – ASSIGNMENT

You may not delegate, assign or transfer this agreement or your rights and obligations under it without our prior written consent. Any attempt to do so is void. We may assign, transfer or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide Services to you are subject to, and shall be interpreted in accordance with, the jurisdiction of the federal, state or territorial courts where cadranmei is headquartered. You and cadranmei agree to the venue and personal jurisdiction of those courts.

SECTION 23 – HEADINGS

The headings in this agreement are included for convenience. They do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

The latest version of these Terms is available on this page at any time.

We may, at our discretion, update, amend or replace any part of these Terms by publishing the changes on our website. You are responsible for checking the website regularly for updates.

We will notify you of material changes as required by applicable law. Such changes take effect on the date specified in the notice. Continuing to access or use the Services after changes are published means that you accept the revised Terms.

SECTION 25 – CONTACT INFORMATION

Please send questions about these Terms of Service to hello@cadranmei.com.

Our contact details are:

cadranmei
hello@cadranmei.com

Shenzhen South America Watch Co., Ltd.
深圳市南美洲表业有限公司Room 602, Building B
Hexi Hangcheng Industrial Zone
No. 135, Qianjin 2nd Road
Taoyuan Community, Xixiang Street
Bao’an District, Shenzhen
Guangdong, China